You've got questions, I've got answers!
Frequently Asked Questions
The time I need to prepare an order for shipping varies. Most orders are shipped within 3 business days. Custom orders can take longer. If you have any questions, please send me a message.
Estimated shipping times
- North America : 3 - 5 business days
- Europe : 3 - 5 weeks
- Asia Pacific : 3 - 6 weeks
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose. Please see the section below for information regarding lost or delayed orders.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Custom and personalized orders
Please send me a message regarding custom requests! I'm happy to work with you to create what you are looking for.
Flange & Nib Information
I customize the flange on each pen for use with a Brause "Blue Pumpkin" nib or similar size nibs (like the G nibs). A nib is not included with the purchase of a pen holder from the "Elemental" line.
Other nibs may require you to adjust your flange by hand. I have a blog post with a video showing how to do this on my website.
Please check out the blog post here on adjusting your flange to fit other nibs if you need more information.
Acrylic resin is really durable stuff but it can be damaged by rough treatment or dropping it on hard surfaces! Your pen is sanded and polished to a high shine. It should be wiped clean with a soft, damp cloth. Ink may eventually stain the end over time, if left on the surface of the pen for long periods of time.
You can wash your pen with gentle soaps and a soft cloth. Water will not hurt your pen (just don't leave a nib in a wet pen - it may rust in the flange). Please do not use harsh cleaners/soap or abrasive materials like a scrubby sponge or Mr. Clean Magic Eraser on your pen or you may damage the glossy finish.
Gift wrapping and packaging
All pens are carefully packaged in tissue paper and placed in a box with padding. The box and tissue are recyclable or reusable.
Gift wrapping can be added for an additional charge. Please message me for details.
International First Class Package service starts at around $14.50. I ship from the Kansas City Area via USPS. I will provide tracking information on international shipments if it is available.
First Class International Package service (the least expensive international option) can take as long as 4 weeks to arrive (more in high volume mail times). Once your parcel is checked in to the USPS mail stream, it's location and speed of travel are out of my control.
Please be aware of your country’s rules regarding importing merchandise from the United States. You, the buyer, are solely responsible for all import charges in keeping with the laws of your country. I am not responsible for delays due to customs.
Shipping Delays & Lost Items
I ship all pen orders insured. All packages are sent with tracking information. An International shipment is not considered "lost" until it has been in transit for at least 60 days. I am not responsible for packages that are lost in the mail.
Because of the insurance that I include on all pen orders, I am able to refund your purchase price (less the shipping cost) if your pen never arrives and the insurance pays the claim.
However, if the USPS shows that your order was "Delivered" in their tracking system, but you don't have your order, there is nothing I can do. Once the package leaves my hands, it is the property of the USPS (or your country's postal service). The provided insurance will NOT cover packages that are marked as "Delivered" by the Postal Service. In this case, you will need to contact your local post office for assistance.